Shipping Policy for GOATKITS Store

Welcome to our Shipping Section at GOATKITS STORE! We are thrilled to provide you with a smooth shopping experience, committed to Free Shipping. Once you place your order, our efficient processing system ensures a quick turnaround of 1 to 3 days for order collection, considering the high demand for our products.

When your order is prepared for dispatch, our dedicated team works diligently to deliver your items promptly. You will receive a Tracking Number automatically via email within 1 to 3 days of order collection.

Shipping Details:

• United Kingdom: 5 to 7 Days - Shipped via ROYAL Mail
• USA: 5 to 7 Days - Shipped via USPS
• Australia: 7 to 9 Days - Shipped via Australia Post
• Belgium: 7 to 9 Days - Shipped via Belgian Post
• Canada: 7 to 9 Days - Shipped via Canada Post
• Croatia: 7 to 9 Days - Shipped via DHL
• Czechia: 7 to 9 Days - Shipped via DHL
• Denmark: 7 to 9 Days - Shipped via DHL
• Germany: 7 to 9 Days - Shipped via DHL PAKET
• Greece: 7 to 9 Days - Shipped via DHL
• Hungary: 7 to 9 Days - Shipped via DHL
• Iceland: 6 to 9 Days - Shipped via FEDEX
• Ireland: 7 to 9 Days - Shipped via DHL
• Italy: 7 to 9 Days - Shipped via Poste Italienne
• Luxembourg: 7 to 9 Days - Shipped via DHL
• Mexico: 7 to 9 Days - Shipped via Mexico Post
• Netherlands: 7 to 9 Days - Shipped via DHL
• New Zealand: 7 to 9 Days - Shipped via DHL
• Norway: 7 to 9 Days - Shipped via DHL
• Poland: 7 to 9 Days - Shipped via Polish Post
• Portugal: 7 to 9 Days - Shipped via DHL
• Romania: 7 to 9 Days - Shipped via DHL
• Saudi Arabia: 7 to 9 Days - Shipped via DHL
• Singapore: 12 to 15 Days - Shipped via DHL
• South Africa: 7 to 9 Days - Shipped via DHL
• South Korea: 12 to 15 Days - Shipped via DHL
• Spain: 7 to 9 Days - Shipped via CTT + ECO + Correos
• Sweden: 7 to 9 Days - Shipped via DHL
• Switzerland: 12 to 15 Days - Shipped via DHL

Thank you for choosing GOATKITS STORE. Your satisfaction is our priority, and we value your understanding as we aim to make your shopping experience seamless.

For any questions or concerns, please contact us at: contact@goatkitstore.com.

Refund policy

At Goatkits Boots, we take pride in offering products of the highest quality. However, if you receive an item that does not meet the quality standards we have outlined or if the product is defective, we offer a 30-day guarantee. You have the option to either receive a new product sent to you free of charge or request an instant refund.

To take advantage of this 30-day guarantee, please contact us at contact@goatkitsboots.com with your purchase receipt, order number, and full name. We will handle the replacement or refund process accordingly.

Important Conditions:

• Defective Products : For defective products, we require that you send us a clear photo of the issue, along with a description of the defect. If the defect is confirmed to be our fault or that of our manufacturer, we will either send you a new product or issue a refund.
• Refund Process : Refunds are processed after we receive and inspect the defective product. Once the product has been reviewed and deemed faulty, the refund will be issued to your original payment method within 7 business days.
• Replacement Process: For replacements, a photo of the defective product is required. Upon confirming the issue, a new product will be sent at no additional cost. Please note that replacements are only offered if the fault is ours or that of our manufacturer.
• Customer-Induced Damage : If the product is damaged due to customer mishandling, neither a replacement nor a refund will be provided.

Please Note: Goatkits Boots is the only retailer offering this 30-day guarantee as a testament to our commitment to our valued customers.

Additional Clauses to Protect Goatkits Boots:

- Inspection Requirement: All refund or replacement requests are subject to an inspection of the product. The inspection must confirm that the defect is not due to customer misuse.
- Exclusions : The 30-day guarantee does not apply to products that have been altered, damaged, or misused by the customer. We reserve the right to deny refunds or replacements if the product shows signs of customer-induced damage.

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Refund Policy Overview

This summary outlines the terms and conditions that dictate how GoatKits handles refunds for products or services purchased via our website. Your consent to this refund policy is understood upon completing a purchase.

Refund Requests

To begin the process of obtaining a refund, please contact our customer support team at contact@Goatkits Boots.com. Our team will be available to guide you through the necessary steps and may ask for further details to help expedite your request.

Eligibility for Refunds :

If the product you acquired is defective or fails to meet the specifications outlined on our website, you may qualify for a refund.

If your request is approved, the refund will be processed, and a credit will be automatically applied to your credit card or the original method of payment within the following 7 business days.

Size Issue :

Please be aware that kits are only replaced if they do not match the size chart advertised on our website. As evidence of this policy, we kindly request that our valued customers send us pictures of the defective kits with measurement tapes included, ensuring we can accurately assess the sizing issue. Our team will assist you throughout the process and may request additional information to facilitate your request.

Late or Missing Refunds :

If you haven't received your refund yet, please follow these steps:

1. Check your bank account again.
2. Contact your credit card company, as it may take some time for the refund to be officially posted.
3. Contact your bank, as there may be some processing time before the refund is posted.

If you've completed these steps and still haven't received your refund, please contact us at contact@goatkitsboots.com.

Need Help?

If you have any questions or require further assistance related to refunds, please don't hesitate to contact us at contact@Goatkits Boots.com.

Contact Us :

We are committed to providing excellent customer service at Goatkits Boots. If you have any issues or questions regarding our refund policy, please reach out at contact@goatkitsboots.com, and we will do our best to assist you.